Eurest caterers let ASDA at Leith down

Perhaps not something many of my current readers would expect me to be blogging about?

However, before my career in politics I worked for Catering & Allied, a contract caterer based in Hounslow, London for nearly 10 years - starting at Cameron, Markby & Hewitt, moving to The Royal Society of Arts and ending up at UBS Warburg.

Once Catering & Allied merged with High Table, I moved on and started as an intern with Chris Huhne, before 3 years with Vince Cable, 2 years with Simon Hughes, 1.5 years with Lynne Featherstone, 1.5 years as London Campaigns Officer and now 2 years as Deputy Director for Scotland.

Anyway, back to my past as a General Manager for Catering & Allied, as Sarah Morris will testify, I can be a pain when going out for food!

Criticising anything from the staff to cleanliness.

Anyway, I decided with a bad head cold to head home at lunch today, but via ASDA's cafe (Leith branch).

I really wish I hadn't because not only did I have to wait ages for food, I was then served the wrong food (I asked for beef olives and got vegetarian sausage) and then got angry about the general cleanliness.

Eurest (part of Compass Catering) have the contract to run the cafe at ASDA Leith which has been open around 18 months now.

Unfortunately most customers will not realise a contract caterer is in charge as ASDA has decided not to advertise that point, which I think is a mistake.

In 18 months Eurest have seen 4 cafe managers come and go and a 5th has just started.

I've met and discussed the situation with John, ASDA's store manager and today with Richard one of the other managers.

What surprises me is that Eurest are not taking this seriously, if my clients ever had a problem, I only ever had hours to get it solved, Eurest seem to have taken 18 months.

If anyone in ASDA is reading this, I'd love to put a tender together to run that cafe (properly).

Today as you can see from the photos was a bad visit - there was an unattended stock trolley in the cafe, a rubbish trolley piled with rubbish bags, dripping fat on the floor, out of date products on the shelves, empty dishes on the hot counter, dried up peas and carrots (in fact the peas could have passed for bullets) counter displays not full, tables not cleared and generally just very grubby and dirty.

This cafe run by Eurest at ASDA Leith should be a goldmine, but it appears that Eurest don't have the right manager or staff to do it justice - or don't really care, which is a great shame.