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Monday, 24 May 2010
I've met and discussed the situation with John, ASDA's store manager and today with Richard one of the other managers.
What surprises me is that Eurest are not taking this seriously, if my clients ever had a problem, I only ever had hours to get it solved, Eurest seem to have taken 18 months.
If anyone in ASDA is reading this, I'd love to put a tender together to run that cafe (properly).
Today as you can see from the photos was a bad visit - there was an unattended stock trolley in the cafe, a rubbish trolley piled with rubbish bags, dripping fat on the floor, out of date products on the shelves, empty dishes on the hot counter, dried up peas and carrots (in fact the peas could have passed for bullets) counter displays not full, tables not cleared and generally just very grubby and dirty.
This cafe run by Eurest at ASDA Leith should be a goldmine, but it appears that Eurest don't have the right manager or staff to do it justice - or don't really care, which is a great shame.