Reevesey's recommended reading

Monday, 23 June 2008

National Express (trains) are absolutely rubbish

So, day after major rail troubles - approx 15 cancellations - and their own advice, "go home and travel tomorrow" they forget to mention there is no space.

6.15am service - around one carriage of unreserved seats, but by the time I got there, they'd all gone.

So, I aim for the 7am service - but thank goodness I was fast - just 2 seats per carriage in standard class were unreserved - absolutely pathetic.

To the managers of National Express - why did you not put an extra carriage on the trains today to at least part compensate? Your management of the situation yesterday was nothing short of rubbish and your management of the follow up today was also rubbish.

There were no managers around yesterday and strangely they were all absent again today leaving your frontline staff to take the strain.

If I could take my custom elsewhere I would but under this stupid Government I can't.
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1 comment:

sheela said...

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